By reading this notice you agree to be bound by the following terms and conditions. Please read them carefully. Your usage of the notice indicates your acceptance and understanding of these terms and conditions. If you purchase an item from Vantage Point Office Solutions, it indicates your acceptance & understanding of these terms and conditions.
DISCLAIMER FOR PRODUCTS SOLD
Except as expressly stated herein, Vantage Point Office Solutions makes no representations or warranties, either express or implied, of any kind with respect to products sold. In no event shall Vantage Point Office Solutions, its Management, Employees and Representatives be liable for direct, indirect, consequential or punitive damages related to the products sold.
We cannot be responsible for any late delivery or failure to deliver due to circumstances beyond our reasonable control. You will need to advise us of any changes in delivery instructions or circumstances.
At the time of delivery you or your representative will be asked to sign a form to acknowledge that the goods were delivered in good and proper condition. We will assume that anyone at the delivery address who receives the goods is authorized to receive them and provide the acknowledgement.
Where the purchaser requests the merchandise to be left unattended upon delivery, Vantage Point Office Solutions accepts no responsibility for any loss or damage or theft that might occur thereafter.
If you need to postpone your delivery, please advice US at least two days in advance and the next day delivery can only be done as per the delivery schedule running on that day of postponement.
Deliveries will be done with 3-5 days of purchase .
All delivery charges are fixed as quoted. However additional charges may apply in circumstances where normal site access is not available such as deliveries involving stairs, wallings not on ground level or where changes to delivery arrangements are notified to us less than 24 hours prior to scheduled time of delivery. Additional charges will have to be paid directly to delivery persons. It is your responsibility to advice us at the time of sale any unusual delivery circumstances.
All deliveries within Kisumu area is free for any total purchase per order exceeding KES.65,000.00. Else, a flat fee of KES.5,500.00 is applicable for deliveries on total orders under KES.65,000.00. As for all deliveries outside Kisumu area can be arranged by third party transport companies at any additional cost.
ABOUT PAYMENT & PAYMENT METHODS
All prices are in Kenya Shillings.
We accept payment by Cash or via Cheque/banker’s cheque but deliveries will only be made once the Cheque clears from the bank within 5 working days.
All Cheques must be made out in the name Vantage Point Office Solutions
If the delivery address and billing address are different, or to enable us to carry out necessary security checks, you must provide proofs of address.
ABOUT REFUNDS & RETURNS
If there is a fault in the furniture or product supplied to you please call the sales team within 24 hours and we will arrange a technician to visit and inspect the fault or damage, if the fault or damage cannot be repaired then the furniture will be replaced for you if in stock or else a credit voucher for the similar value will be issued. However this will not apply to the extent that fault is caused by abuse, misuse, or damage through accident or neglect.
Cancellations must be advised directly to the store of purchase no later than three working days prior to the scheduled delivery date. We will not accept cancelled orders after this time. Cancellations are subject to 10% deduction from the deposit amount of the order. Delivery charges will not be refunded if we attempted to deliver goods.
STORAGE & LAY BY’S
Items purchased will not be reserved until a minimum of 50% of the value of the invoice has been paid. Maximum storage time in our store not more than 7 days as delays in accepting delivery by you results in us incurring additional storage and insurance costs. In the event that you fail to take delivery within 7 days of notification by us, we will charge you for those costs at a rate of KShs. 1000/= per day per order.
No lay bys available for any items on Sale promotion, Clearance items or Special Offer items.
WHY YOUR CONTACT DETAILS ARE IMPORTANT!
We want to make sure you receive your purchases as soon as possible. Please be sure to provide your exact delivery address and telephone number. Incorrect information may cause a delay in processing your purchases.
Please note the Sales Staff name and the date of orders placed / purchase for any future query.
All products are subject to stock availability.
ACCESSORIES ON THE IMAGES!
Accessories displayed on the images are not included.
We have a competitive pricing policy on our products. Products which are on sale promotion, clearance corner and special offer have a fixed price on no further reduction is applicable on these products.
AFTER SALES SERVICE
In the event that you wish to discuss your order or purchase, please Call us on +254 788215127 or e-mail to us: firstname.lastname@example.org
In all cases remedies offered by us shall not affect your statutory rights or our statutory responsibilities.